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FAQ

FAQ

How do I create an account at Barefoot-Lane.com?

You can easily create an account by clicking "Register" at the top of the page, filling out the form, and clicking "Create an Account". Get started creating an account now.

I forgot the username/password for my account, can you help me?

If you forget your account password click "Forgot Your Password?” at the bottom of the Customer Login page or you can click here to reset your password now. Shortly thereafter, you will receive an email with instructions on how to reset your password. If you have any further questions, please contact us at shopus@Barefoot-Lane.com.

How can I check the status of my order?

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the FedEx tracking number for your package. If you have created an account, you can also login and view the status of any of your recent orders. Please allow up to 5 days for processing and shipping. 

How do I cancel my order?

Please contact e-Commerce by email at shopus@Barefoot-Lane.com.

How do I use a Gift Card?

Enter the Gift Card Certificate Number in the Discount field on the final checkout page.  The amount of the gift card will be applied towards your order.

Do I need an account to make an online purchase?

No. You can create an account so that you can view the status of your order and enjoy faster checkout, but this is not required.

What if I have a concern with my purchase from Barefoot-Lane.com?

Please refer to our return policy. We will do our best to resolve any issue that falls within the guidelines outlined in the return policy.

What is the Barefoot-Lane.com international policy?

Please call or email us for international or APO shipping.

Don't see something in a style or size you want?

Email or call our e-Commerce Department at shopus@Barefoot-Lane.com. We will do our best to find what you are looking for.

Additional questions?

Please email our e-Commerce Department at shopus@Barefoot-Lane.com.